Terms and Conditions

These Terms and Conditions describe the rules that apply to your use of the services we provide on this site. They set out the relationship between us and you, covering account responsibilities, eligibility, promotions, payments and how we handle disputes. We ask you to read them carefully before using any games, bets or account features; by registering or using the service you accept these terms.

Account responsibilities

You are responsible for keeping your account details secure and up to date. Only the named account holder may use the account. You must not share your login credentials or allow others to access your account. We may require identity or source-of-funds verification at any time and may restrict access until verification is complete.

Verification and limits

Verification may include photo ID, proof of address and payment evidence. We may apply deposit, loss or wagering limits, and you must comply with any limits we set. Where we reasonably suspect fraud or misuse, we may suspend or close accounts and retain funds pending investigation.

Eligibility requirements

To use the platform you must be of legal gambling age in your jurisdiction and have the legal capacity to form a contract. You may not open an account on behalf of someone else or hold multiple accounts. If local law prohibits participation, you should not use the service.

Acceptable platform use

Use of the service must be lawful, honest and in line with these terms. You must not attempt to manipulate software, exploit bonuses, use automated betting tools where prohibited or engage in collusion. We reserve the right to void bets, withhold bonuses or close accounts where we detect prohibited activity.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which will be displayed with each offer. Where applicable, promotional conditions may include minimum deposits, wagering requirements, game weightings and expiry periods. We may refuse, reclaim or cancel bonuses where abuse is suspected or where eligibility criteria are not met.

Deposits and withdrawals

Available payment methods, minimums and processing times depend on the payment provider. We will process withdrawals subject to verification checks and any applicable limits. We may require you to use the same payment method for refunds where possible. Fees charged by payment providers are the responsibility of the user unless stated otherwise.

Dispute resolution

If you have a query or dispute please contact our support team in the first instance. We will aim to resolve issues promptly and fairly. If a resolution cannot be reached, you may be advised of independent complaint routes where available. For initial contact please use [email protected].

Updates to terms and conditions

We may update these terms from time to time. Significant changes will be notified on the site or by email where we hold your contact details. Continued use following notification constitutes acceptance of the updated terms. These terms govern your use of the service provided by Zulabet and its trading names, including Zula Bet, where applicable.